At The Helm Insurance & Financial Services values you as a
customer and respect your right to privacy. We know that you
purchase our products and services because you trust that we
stand behind our promises. We pledge our commitment to treat
show you that we are working hard to protect your privacy. Our
We do not sell your personal information to anyone for any
reason. We do not share it, except for the reasons described
below, which are permitted or required by federal and state law.
If we change our policy, we will tell you and give you a chance
to opt out before we share your information.
Confidentiality and security.
We restrict access to your information to those who need it
to perform their jobs. Third-party business partners are bound
by law to use the information only for our purposes, including
financial institutions, insurance carriers and insurance
agencies with which we have joint placement. They may not
disclose it or use it in any other way.
Collecting your personal information.
We collect personal information about you from different
sources. For example, we collect information you send us on
applications and forms. We may collect information from a
consumer‑reporting agency or a medical provider, depending on
the product or service you request.
Disclosing your personal information
- We may disclose this information to a business that carries
out services and placement for us. We may disclose your
information for a legal or regulatory purpose. These include the
following types of information.
- Information we receive from you on applications or other
forms. This may include your name, date of birth, address, phone
number, beneficiaries, Social Security number and family member
information, assets, income, and property address and value.
- Information from your transactions with our sister companies,
or us. This may include your account balance, policy coverage,
payment history, premium paid, preferences, claims, and purchase
- Information we receive from a consumer‑reporting agency or
other report. This may include your credit report, motor vehicle
and driver data, medical and employment data, loss and history
reports, depending on the products you
Using your medical information
We sometimes must collect
medical information to provide you a product or to pay a claim.
We do not use or share it for any purpose, except the following:
- Underwriting insurance
- Administering your policy, account, or claim
- As required or permitted by law
- As otherwise authorized by you
We keep the e‑mail you send to us. If you agree to receive
e‑mail messages from us, we will keep the information you give
us to send e‑mail of specific interest to you. If you choose to
send us e‑mail, we keep your e‑mail, your e‑mail address, and
our reply. Please be careful about the information you give us
in e‑mail. As with any public Web site, this communication may
not be secure.
For information about the privacy policies of any party with
a link on our site, please contact that party.
We value our customers and want you to understand how we use
the information we collect. Please contact us if you have any
of your personal information that we control and can reasonably
retrieve. To access your information, you must provide the
- A written request and have your signature notarized
telling us what information you want and the policy number(s) of
any policy you want to access. This ensures the identity of the
person requesting the information.
We do not currently charge a fee to cover the cost of
providing you with copy of this information. However, we do
reserve the right to charge a small fee in the future.
You may request that we correct your personal information in
our files. Please note that we do not control information
provided by third parties. So, you will need to contact the
third party to correct any information from them.
Sometimes we obtain your consumer or credit report. If so,
you may request the credit-reporting agency's name and address.
You may ask the agency to give you a copy of the report.
Please send any inquiries to us at:
At The Helm Insurance & Financial Services
6520 Platt Avenue, # 854
West Hills CA 91307‑3218
When you write to us, please include your name, address, and
policy number, and your agent name and number, if you know it.
You can contact your agent to change information that we
control, such as your address.